Welcome To Help Center
Everything you need to get the most out of Island Time BVI. If you didn’t find the answer you were looking for, please don’t hesitate to contact us directly at +1-284-340-0357 or info@islandtimeltd.com. We’re here to help!
ALL ABOUT OUR BOAT RENTALS
ALL ABOUT OUR DAY CHARTERS
Boat Rental FAQs
Can I rent a boat or RIB without a captain?
Our bareboat rental option allows you to captain the vessel if you meet the necessary experience and certification requirements. Otherwise, we can arrange a professional captain for a fully crewed charter.
What types of boats and RIBs do you offer?
We offer a variety of vessels, including power boats,RIBs (Rigid Inflatable Boats), and luxury catamarans. Each ship is designed for different group sizes and purposes—ask us for recommendations based on your trip plans and number of passengers.
Is there a minimum or maximum rental period?
We offer half-day and full-day charters; longer-term charters are available upon request. If you're looking for multi-day rentals, just let us know, and we'll tailor a package to suit your itinerary. Bareboat rentals are full day prices only, we don't have a half day price. The half day prices are for day charters with a captain only.
What is included in the boat rental?
Our rentals typically include life vests,coolers, and safety gear. Fuel costs may be additional, depending on your package. We'll discuss any extras (e.g., snorkel gear) during the booking process.
Can I bring my food and drinks on board?
Absolutely! You're welcome to bring snacks, meals, and beverages (including alcohol for those of legal drinking age). We recommend using our built-in coolers or bringing your cooler with ice to keep items chilled.
Are children allowed on board?
Yes, families are welcome.Child-size life jackets are available upon request. Please notify us if you have children at your party so we can ensure a safe and comfortable trip.
What happens if the weather is bad on my rental or charter day?
Safety is our top priority. In cases of severe weather, we may reschedule or cancel the rental. We will discuss the forecast with you in advance and work on the best solution, whether a change of date or a full refund, depending on the situation. Bad weather is only a refundable day if we decide to not allow the boats to go out. If you decide the weather is too bad to go but we say its fine, you may try to change the date but we don't give refund if you think the weather is bad.
How do I reserve a boat, and what is your cancellation policy?
Reservations can be made online, by phone, or in person. Our cancellation policy may offer a full or partial refund if you cancel within a certain timeframe. Please see our terms and conditions or contact us for details on the specific policy. The security deposit is for damage to the boats. No booking is secure until all paperwork are completed and returned.
Do you offer customized itineraries or guided tours?
Yes! We're happy to help you create a custom itinerary for your day on the water—whether you want to visit nearby islands, snorkel at prime spots, or cruise along scenic coastlines. If you prefer a guided experience, let us know, and we can arrange a local captain who knows the best routes and hidden gems.
What documentation do I need to rent a boat or RIB?
The bareboats can only be operated if they have filled in a boaters experience form. We do not rent bareboats to anyone under the age of 25 because of insurance and they cannot be operated by anyone but the person whose information sent to us.
Do the boats have safety equipment?
Our boats meet the USCG and BVI Ports Authority’s standards and come fully equipped with safety gear and VHF radio.
What about insurance?
All our boats are BVI licensed and fully insured.
What type of boats do you rent?
We proudly rent Cobias, Contenders and AB Inflatables (RIBs).Click here to meet our fleet.
How long can you rent the boat (Bareboat Rental)?
Our Bareboat Rentals are available for daily rentals, weekly rentals or longer. Multi-day renters take advantage of our competitive rates.Get in touch!
Do I need a Captain’s License?
No, but previous boating experience is a must. Yes, there will be a pop quiz.
Is there an age requirement?
Yes. You must be 25 years or older to rent or drive the vessel.
How many people can we put on the boat?
• 23’ Cobia – 6 passengers
• 25’ Contender – 7 passengers
• 26’ Cobia – 8 passengers
• 28’ Cobia – 8 passengers
Rigid Inflatable Boats:
• 17’ RIB – 8 passengers
• 15’ RIB – 8 passengers •
Learn More
Will we be able to stock the boat nearby?
Yes! Nanny Cay has a full-service convenient store packed full of food, snacks, drinks, sun creams/lotions and anything else you might need for your day at sea.
Is there a Security Deposit?
Yes. The Deposit is charged to the credit card on file, and recredited once the boat is returned without damages. We do not accept cash for the Security Deposit. Contact us for more details about security deposit.
Do you offer discounts?
Yes, to our frequent renters. Living in the BVI? Click here to learn more about Carefree Boat Club Membership – enjoy boating in paradise with all of the perks and none of the hassle!
Are there any additional fees?
Yes, there is a USD $6/per person per day Cruising Permit Fee charged by the BVI Government. In addition, any visits to our Protected National Parks (such as, The Baths and Spring Bay, Virgin Gorda; Diamond Cay, Jost Van Dyke; and others) incur a fee of USD $3/per person.
Day Charters FAQs
What is the difference between a half-day and full-day charter?
A half-day charter typically lasts 4 hours, while a full-day charter lasts 7-8 hours, offering more time to explore and enjoy the islands.
What is included in the charter price?
The charter price includes the boat, captain, fuel, some drinks and basic equipment such as snorkeling gear.
How do I book a charter?
You can book directly by emailing us at boats@islandtimeltd.com or via phone at 1-284-340-2469
Is a deposit required to book a charter?
No deposit is required for a day charter, the full amount will be charge up to 72 hours prior to the booking date.
Can I customize the itinerary?
Absolutely! Our charters are customizable to fit your preferences, whether you want to explore specific islands, snorkel, or relax on secluded beaches.
Where does the charter depart from?
Charters typically depart from Nanny Cay. We do offer pick-ups and drop- offs in various other locations upon request. The exact location will be provided upon booking.
What time do half-day and full-day charters start?
Half-day charters usually start at 9:00 AM or 1:00 PM, while full-day charters begin at 9:00 AM. Times can be adjusted upon request.
What happens if I return the boat late?
Late returns may incur additional fees. Please discuss timing with your captain to avoid charges.
Do I need to arrive early for my charter?
Yes, we recommend arriving at least 15 minutes before departure for check-in and a safety briefing.
Can we be dropped off at a different location?
Drop-offs at a different location may be possible for an additional fee. Please discuss this in advance.
Can we snorkel during the charter?
Yes, snorkeling is a popular activity, and we provide snorkeling gear for your use.
Are food and drinks provided on the charter?
Food is not included but, you are welcome to bring your own refreshments or make a stop for lunch.
Can we visit multiple islands during a charter?
WYes, full-day charters allow for visiting multiple islands. Half-day charters may be limited to one or two stops.
Is fishing allowed during the charter?
We do not allow fishing on any of our boats.
Are there restrooms on the boat?
No, restrooms will be accessible when stopping at beach bars or restaurants.
What is the cancellation policy?
If for some reason you must cancel your reservation with us, you will be charged as follows:
7 days or more – no charge
3 – 7 days in advance – 50% of the cost of your reservation
Less than 72 hours in advance – 100% of the cost of your reservation
Are children allowed on the charters?
Yes, children are welcome, but they must be supervised at all times. Life jackets are provided for safety.
Do I need a boating license?
No license is required, as all charters are operated by experienced captains.
What should I bring on the charter?
We recommend bringing sunscreen, towels, swimwear, and any personal items you may need for the day.
What happens in case of bad weather?
If weather conditions are unsafe and the we have grounded the fleet for the day, we will do our best reschedule your charter or offer a full refund.
ALL ABOUT OUR WATER TAXI
ALL ABOUT OUR ADVENTURE TOURS
Water Taxi FAQs
What is a water taxi, and how does it differ from a ferry?
A water taxi is a private or semi-private boat transfer that offers flexible departure times, personalized service, and direct routes. Unlike a public ferry, a water taxi can depart at a schedule you prefer and take you straight to specific docks or marinas.
Which routes do you operate between the BVI and USVI?
We provide direct transfers to and from popular destinations in the British Virgin Islands (such as Tortola, Virgin Gorda) and the U.S. Virgin Islands (St. Thomas, St. John). Please contact us for precise dock locations.
Do I need to make a reservation in advance?
Yes, we recommend booking your water taxi ahead of time to ensure availability and secure your preferred departure. Same-day bookings may be possible but are subject to vessel and crew availability.
What travel documents or identification do I need?
Travelers between the BVI and USVI typically need a valid passport. Some nationalities may require visas, so please check the immigration guidelines for both territories to confirm your requirements.
How long does a typical water taxi trip take?
Trip duration varies based on the route and sea conditions. Generally, journeys last between 30 minutes and one hour. We will provide an estimated travel time at the time of booking.
Can I bring luggage, and are there any limitations?
Yes, you may bring luggage on board. Standard-sized suitcases are welcome, though we kindly request advance notice for extra-large items or sporting equipment (e.g., surfboards or dive gear) to ensure proper accommodation.
Do you offer pick-up and drop-off services at hotels or airports?
We primarily operate from designated docks and marinas; however, we can often arrange land transportation to and from airports or hotels for a seamless transfer. Please share your travel details when booking.
What if my flight arrival time changes?
We strive to be flexible. If your arrival or departure time changes, please contact us as soon as possible. We will do our best to accommodate adjustments to your reservation, subject to availability.
What if there’s bad weather on the day of my transfer?
Your safety is our highest priority. In cases of severe weather, we may need to adjust departure times, alter routes, or reschedule. We will work with you to find the best alternative solution.
How do I pay, and do you offer refunds or cancellations?
We accept major credit cards, and a deposit is usually required at the time of booking. Our cancellation policy may vary based on how far in advance you cancel. Please review our terms or contact us directly for detailed information.
Adventure Tours FAQs
What is included in a Jeep tour in the British Virgin Islands (BVI)?
Our Jeep tours include a professional guide, a well-maintained Jeep, and stops at scenic viewpoints, cultural landmarks, and hidden gems throughout the islands. Some tours may also include refreshments or lunch.
Do I need a driver's license to participate in the tour?
A valid driver’s license for ages 25 yrs old and above is required to drive the Jeep during the tour. Otherwise, you can ride as a passenger while a guide or another licensed participant drives.
How many people can fit in one Jeep?
Our Jeeps typically accommodate up to 4-5 passengers, including the driver. Multiple Jeeps can be arranged for larger groups.
What should I bring on the Jeep tour?
We recommend bringing sunscreen, a hat, comfortable clothing and shoes, sunglasses, a camera, water, and any personal items. If your tour includes beach stops, pack swimwear and towels.
Are the Jeep tours suitable for children?
Yes, Jeep tours are family-friendly. Children are welcome to join but must be properly secured in the Jeep using age-appropriate seating. Please let us know in advance if you require a car seat.
What type of terrain will we explore on the tour?
Our tours cover a variety of terrains, including paved roads, dirt paths, and off-road trails. The route is designed to showcase the BVI’s natural beauty and cultural highlights while providing a fun and adventurous experience.
Do I need prior off-road driving experience?
No prior off-road driving experience is necessary. Our guides provide a safety briefing and driving tips before the tour begins. The trails are manageable for drivers of all skill levels.
What happens in case of bad weather?
Jeep tours typically proceed in light rain, as it can add to the adventure. However, we will reschedule the tour in severe weather or provide a full refund.
Can we customize our Jeep tour?
Yes, we offer customizable Jeep tours to suit your preferences. Whether you want to focus on historical landmarks, beach stops, or scenic viewpoints, we’ll tailor the experience to your interests.
How long do the Jeep tours last?
Our tours range from 3–4 hours. Custom itineraries can also be adjusted to fit your schedule.
ALL ABOUT OUR CAR RENTAL
Car Rental FAQs
What do I need to rent a car with Island Time Car Rentals?
A: To rent a car, you will need a valid driver’s license, a major credit card, and be at least 25 years of age. International drivers may also need to provide a valid passport. Contact us by e-mail or phone with the following information:
- Your name, address and telephone number (preferably mobile/cell)
- Credit Card Number, with name of cardholder and expiration date
Email us at cars@islandtimeltd.com | Call 1 284 346-0356
Can I book my rental car in advance?
Yes, we highly recommend booking your car in advance, especially during peak travel seasons, to ensure availability. You can book online or contact us directly.
What types of vehicles do you offer?
We offer a variety of vehicles, including compact cars, SUVs, and 4x4s, ideal for navigating the BVI’s hills, beaches, and scenic routes.
What condition will I receive the vehicle in? When do I need to return the vehicle?
Renter received the vehicle and its accessories in good order and condition. Renter will return the vehicle to Island Time Car Rentals, on the due-back date, specified on the rental contract, or earlier if demanded by Lessor.
Where are you located?
A: Island Time Car Rental is based in the Nanny Cay Marina, on the ‘B’ Dock (near Peg Leg’s Restaurant). We can do a drop-off and pick with fees charged one way ($50.00 - Airport & $25.00 - Road Town & West End)
Is insurance included in the rental price?
A: Compulsory liability insurance in respect of bodily injury covers claims by third parties up to US$ 300,000.00. In respect of property damage it is limited to US$ 100,000.00. Personal accident insurance for drivers and passengers is limited to US$ 5,000 per person. US$ 8.00 daily collision damage waiver (CDW) covers damages to the rental vehicle; it waives liability in case of any damages to the vehicle in excess of US $1,00.00 US$ 19.50 daily collision damage waiver (CDW) covers damages to the rental vehicle; it waives liability in case of any damages to the vehicle in excess of US$ 1.00 Accidents incurred by driving while intoxicated or when the car is being ace drive are not covered by CDW. The renter is fully responsible.
Who is responsible for damages to the vehicle? Does insurance cover all damages and injuries?
A: Vehicle shall be operated with care. Renter shall be held liable to damage to vehicle and/or injury to passengers resulting from collision or other causes not covered by the insurance company.
What should I do if I am involved in an accident? Is a police report required for making a claim?
A: Renter shall immediately report any accident to police authorities and (Island Time Car Rentals within 24 hours), and remain at the scene of accident until police has arrived. A full police report is required to accompany any claims made. N.B. all claims will be void without an authorized police report attached.
What is your fuel policy?
A: Our vehicles are provided with a full tank of fuel. You may either return the car with a full tank or pay for the fuel used at the time of drop-off. Our vehicles are provided with a full tank of fuel. You may either return the car with a full tank or pay for the fuel used at the time of drop-off.
What payments are required at the start of the rental? Am I responsible for damaged, lost, or stolen items from the vehicle?
A: Renter agrees to pay Island Time Car Rentals on demand:
- A deposit of the estimated rental cost
- All expenses incurred by Island Time Car Rentals in returning the vehicle to the place of rental (Island Time Car Rentals premises) if left elsewhere regardless condition of vehicle, road of weather.
- A sum equal to the value of all tires (regardless of road condition), tools and accessories damaged, lost or stolen from vehicle.
Go further with the Island Time BVI
Explore More with Island Time BVI Take advantage of our multi-day rental discounts for boat rentals. Our water taxi service offers quick and efficient transfers, saving you time and allowing you to travel more while easily managing your plans on the move.
